Improved: Users can now copy a visitor's email address directly from the profile using the clipboard icon displayed to the right of the email field.

Fixed: Resolved an issue where users who had disabled daily CSV exports were not receiving email notifications for integration errors.

Improved: Replaced the RB2B Academy link in the dashboard with a link to the RB2B Growth Library.

Improved: Updated the visual design of the Profiles page, including layout adjustments, display refinements, tag colour updates, and various minor visual fixes.

Fixed: Raw HTML was displaying as visible text on some user profiles instead of rendering correctly.

Fixed: Several layout issues were resolved where text was breaking out of its container or overlapping adjacent elements.

Fixed: Some cardholders were unable to complete their payment processor’s 2FA verification during checkout. This has been resolved.

Fixed: Users accessing the dashboard through a VPN, proxy, or virtual machine were seeing a generic 403 error with no explanation. They will now see a message explaining that the dashboard requires a direct ISP connection, and that disconnecting from their VPN or proxy will restore access.

Improved: A sitewide modal now appears if your active subscription no longer has a credit card on file, prompting you to update your billing details before your next renewal.

Improved: A sitewide modal now appears if your most recent subscription payment has failed, so you can take action before losing access. Email notifications for payment failures will continue as before.

Improved: A sitewide modal now appears if your credit card on file has expired, prompting you to update your billing details before your next renewal.

Launched: The Clay Agency plan is a new offering for teams and agencies that use Clay as their primary hub for enrichment and outbound workflows. It delivers RB2B’s full visitor identification capabilities directly into Clay tables, without the overhead of additional integrations — ideal for agencies running Clay-driven prospecting programs or growth teams building automated outbound workflows.

Improved: The checkout and cancellation flows now make plan change and cancellation behaviour explicit at every step.

Improved: Webhook error reporting now covers a broader range of failure types, including timeouts, connection errors, and bad response codes, reducing the likelihood that failures go unnoticed.

Added: The AI support agent can now access live account data during conversations, including script status, credit usage, plan details, integration health, and recent account changes — without requiring a teammate to look it up or directing the user to their dashboard.

Added: A new API endpoint for OEM accounts is now available for monitoring credit usage and retrieving previous and upcoming billing dates.

Launched: RB2B’s Aimfox integration lets users automatically send high-intent website visitors directly into their Aimfox LinkedIn outreach campaigns, enabling outreach while prospects are actively researching.

Added: The AI support agent can now debug script installations and, where needed, guide users through the steps required to resolve any issues found.

Added: An experimental installation debugger is now available on the Script page. It offers more thorough diagnostic capabilities than the standard validation tool, including detection of Content Security Policy issues and syntax errors.

Fixed: A bug that was resetting OEM accounts’ authorized domain lists at the end of each billing cycle has been identified and resolved.

Improved: Visitor profiles have been redesigned with a cleaner, faster layout and now live on dedicated standalone pages. Each visitor has a unique URL for easier navigation, bookmarking, and sharing.

Added: Visitor profiles can now be shared directly from the dashboard. Use the new Share button to copy the profile link to your clipboard, or copy the URL from your browser. Teammates can open the exact same visitor view in one click.

Launched: RB2B now integrates with Microsoft Teams. Once connected, you can choose a Team and Channel to receive real-time visitor notifications, apply Hot Lead filters, send company-only profiles, notify on repeat visits, and enable a daily activity recap.

Fixed: A brief issue on the Starter plan caused contact details and page view history on visitor profiles to appear masked. This has been fully resolved. Visitor data already sent to Slack during the affected window cannot be retroactively updated — profiles can be manually re-synced to Slack from the dashboard using the process outlined here if needed.

Updated: The previously announced updates to RB2B’s Free plan are now fully in effect. Existing Free plan users are now operating under the updated limits and features. If you’re impacted and need access to additional functionality, upgrade options are available directly in your dashboard.

RB2B introduced a simplified billing and credit model where every identified visitor consumes one credit. To offset this change, monthly credit limits were doubled across all paid plans at no additional cost, and subscriptions now default to month-to-month, with existing annual plans grandfathered. New plans (Pro+ and Starter) were launched, and the Free plan was updated to focus on company-level identification, with global tracking enabled by default across all tiers. More information.

Launched: The RB2B OEM Partner Program is now available for companies and agencies looking to embed RB2B’s visitor identification technology directly into their own platforms or white-labeled solutions.

Fixed: An issue preventing users from logging in via passkey has been resolved.

Fixed: An issue with the Domain Exclusion List that prevented the use of secondary domains such as .co.uk and .com.au has been resolved.

Updated: The Smartlead integration now includes the visitor’s Captured URL in the data transmitted to Smartlead.

Launched: The Pocus integration allows users to send RB2B visitor data directly to Pocus in real time.

Launched: A new Webhook-based Instantly integration is now available, replacing the previous API-based version, which was deprecated on the same day and is no longer available for new setups. Existing users may continue using the old integration for now, but it is no longer supported by either platform. We strongly recommend switching. The deprecated version will be fully shut down on March 1, 2026.

Fixed: A misleading error message that appeared after users successfully subscribed to a plan has been resolved. The message was a false positive tied to the display of the success page only and had no impact on actual subscription status.

Launched: Official integrations with Make.com and Outplay are now available for all RB2B Pro subscribers, allowing real-time data delivery from RB2B to both platforms.

Launched: The official RB2B Make.com app is now available.

Fixed: Visitors already known in HubSpot were not receiving page view data and RB2B Properties on their initial visit. This has been resolved and information is now transmitted for all visitors in this scenario.

RB2B’s Terms and Conditions were updated effective November 11, 2025.

Fixed: An issue causing unused additional domains to be incorrectly removed at the time of renewal has been resolved.

Fixed: An issue affecting the manual sending of profiles from Slack to Instantly has been resolved. Users relying on the Instantly integration’s auto-sync feature were not affected.

Retired: The Koala and Pitchlane integrations have been sunset.

Added: Users can now delete their account directly from the dashboard. Previously this required contacting support.

Updated: The Webhook integration now correctly handles “Moved Temporarily” responses from Google services. Receiving these responses will result in the Webhook integration being disabled.

Improved: A series of security upgrades inspired by findings from RB2B’s latest penetration tests have been rolled out.

Fixed: The login and integration issue reported on August 31, 2025 has been resolved.

Identified: A bug affecting how logged-in sessions are remembered has been identified. This may impact users during login and when connecting integrations such as Slack, HubSpot, or Salesforce, and can in some cases trigger an infinite redirect resulting in a temporary dashboard lockout. Our engineering team is actively investigating.

Fixed: Switching between “Exclude pages” and “Include pages” in the URL Restrictions tool could carry over entries from the previous setting into the tracking script, causing identification issues. If you experienced this, toggle your tracking script off on the Script page, wait 5 seconds, then toggle it back on to publish the latest version.

Fixed: Webhook-based integrations (Webhook, Clay, n8n, HeyReach, etc.) were incorrectly transmitting the initial page viewed by a visitor for repeat visits instead of the page that triggered the event. This has been resolved.

Launched: The Sendspark integration allows users to send RB2B visitor data directly to Sendspark in real time.

Fixed: An issue affecting the display of visitor locations in the dashboard has been resolved. The bug occurred during a 24-hour period starting late on August 18. Visitor location data was not recorded to the database during this window and is unfortunately unavailable.

Improved: Error logging for Webhook-based integrations now includes additional detail for specific fringe-case 404 errors.

Added: Users can now self-manage the migration of individual users from one account to another.

Improved: Platform-wide script updates have significantly strengthened protection against VPNs, proxies, and bots. These changes may result in a lower number of detected company-level visitors, but deliver greater accuracy and confidence in visitor identification.

Added: RB2B Pro subscribers can now purchase additional domains for their account. Up to five additional domains can be linked to a single account, enabling unified tracking, lead identification, and analytics across multiple websites.

Fixed: A bug in the overages display that was showing incorrect overage amounts has been resolved.

Fixed: Some company names were being transmitted to integrations in lowercase. This has been corrected.

Launched: The n8n integration allows users to send RB2B visitor data directly to an n8n webhook node in real time.

Fixed: The “repeat visitor collection” toggle in the Zapier integration was not displaying as active after being enabled, despite functioning correctly. This has been resolved.

Retired: The Traffic Insights feature has been retired as of July 23, 2025. Any existing Traffic Insights data is no longer accessible in the dashboard.

Launched: A redesigned Subscription Details page is now available, showing credit usage, current plan, billing details, past usage, and more.

Launched: RB2B now integrates with Warmly.

Updated: RB2B’s WordPress plugin has been updated to reflect the latest changes to the RB2B tracking snippet.

Improved: Hot Leads tagging now defaults the number of required matches to the number of criteria defined.

Fixed: A bug in the HubSpot integration affecting a small number of accounts where repeat visitor information was not being sent has been resolved.

Improved: The Domain Exclusion List now supports adding up to 250 comma-separated domains at once.

Updated: RB2B’s Apollo integration has been updated to account for Apollo’s deprecation of the permissions field and the introduction of sharing_permissions.

Improved: The cancellation flow has been updated to make the process more straightforward and clear.

Added: Manual Hot Leads tagging is now available, allowing users to manually add or remove a visitor from a Hot Leads tag.

Updated: The HeyReach, Reply.io, and HubSpot CRM integrations have been updated to catch additional error messages from those platforms.

Updated: The RB2B dashboard now reflects all available plans. Users can purchase up to 500,000 monthly credits or 6,000,000 annual credits directly from the dashboard without contacting the sales team.

Fixed: The timestamp in the “First identified…” line in Slack notifications was not correctly observing daylight saving and standard time. This has been resolved.

Fixed: A bug in the Salesforce CRM integration that caused previously created LinkedIn-related fields containing ‘email’ in their name to receive a visitor’s LinkedIn URL has been resolved.

Improved: The script Health Check feature now includes custom subdomains and URL slugs.

Fixed: A bug in the Smartlead integration causing the following error has been resolved: {statusCode: 400, error: "Bad Request", message: "\"lead_list[0].email\" must be a string"}

Added: The Domain Exclusion List allows users to exclude known customers, coworkers, or internal users from being identified. Excluded visitors will not appear in profiles or be sent to integrations.

Retired: The Prevent Coworker Identification feature has been retired. The Domain Exclusion List can be used to achieve the same result.

Improved: CSV Exports now include a “Profile Type” column indicating whether a visitor is a Person-Level or Company-Level contact.

Added: Repeat visitor information can now be enabled for the following integrations: Webhook, BetterContact, Clay, Growth-X, HeyReach, Highperformr, HireQuotient, Koala, La Growth Machine, Mixmax, Pitchlane, Reply.io, Salesforge, Samplead, SmartReach, SuperAGI, Tapistro, Zapier. Disabled by default — toggled on at the user’s discretion.

Improved: Company-Level profiles can now be tagged as Hot Leads when they meet the tag criteria.

Improved: The analytics dashboard now more clearly distinguishes person-level and company-level collection rates.

Improved: The Salesforce CRM integration now detects when a visitor previously created as a Lead has been converted to a Contact, ensuring page view history continues to be updated.

Added: Email validation tags now appear beside email addresses in the dashboard, indicating the source of validation.

Improved: Person-Level IDs and Company-Level IDs now appear on separate pages in the dashboard.

Improved: The URL Restrictions feature now supports including the homepage in the list of pages to include or exclude from identification.

Updated: Company-Level Identification is now included in all RB2B Pro subscriptions at no additional cost, with unlimited company-level credits. Toggle it on or off in your dashboard.

Improved: For RB2B Pro subscribers, CSV Exports now include company-level profiles alongside person-level profiles.

Improved: The script installation verification tool now supports testing on URLs other than your Primary Domain, including subdomains and URL slugs.

Added: Accounts with Company-Level Identification can now toggle international visitor tracking on or off.

Updated: The Plan Details & Usage button has been renamed Subscription Details and moved to the top of the main navigation.

Updated: The View Plans button has been renamed Buy Credits and moved to the top of the main navigation.

Added: Current subscription and billing cycle usage information is now visible in the main navigation.

Improved: All RB2B accounts received an increased resolution rate as part of the standard service package, rising from an average of 35% to 40–45%.

Launched: RB2B has begun a phased rollout of Company-Level Identification. Accounts created after April 25, 2025 receive it automatically. Existing RB2B Pro subscriptions will receive it as their subscription renews. With Company-Level Identification, RB2B’s net resolution rate for US-based visitors increases to 70–80%.

Launched: RB2B now integrates with La Growth Machine.

Added: A search function is now available on the Profiles page, allowing users to search for specific visitors by full email address.

Fixed: A bug in Hot Leads tagging where profiles with company revenue “Above $50M” were not being matched correctly when combined with certain other conditions has been resolved.

Improved: The HubSpot CRM integration now allows users to define whether visitor state is sent in abbreviated format (default) or the full ISO-standard name.

Improved: The HubSpot CRM integration now passes city, state, and zip information to Contacts, and estimated revenue and employee counts to Companies.

Added: Email validation is now built into the platform by default for all users. All new email addresses are pre-validated before being shared. No additional setup is required.

Updated: Accounts can now purchase up to 10,000 monthly credits or 120,000 annual/bulk credits directly from their dashboard.

Fixed: A bug that prevented the “LinkedIn Personal URL” field from being created when the HubSpot integration was connected — which caused some Contacts not to be created — has been resolved. The missing field has been automatically added to all affected accounts, and any Contacts that were not synced during the issue have now been synced.

Fixed: A bug in the Salesforce integration that prevented Leads from receiving visitors’ LinkedIn profiles has been resolved, with improved field mapping for greater accuracy. If you connected the integration before March 20, you’ll need to re-authenticate your Salesforce integration for the correct LinkedIn field mapping to take effect.

Improved: The HubSpot CRM integration now ensures all applicable Custom RB2B Properties are updated each time a Contact receives a new page view event. Previously created Contacts will receive updated information the next time a page view is recorded for them.

Added: A script and account health check feature has been added to the dashboard. Users will periodically receive a modal prompting them to verify their domain to ensure everything remains connected and functioning correctly.

Added: The HubSpot CRM integration now includes a setting that controls whether RB2B creates a HubSpot contact when the visitor’s email address is missing. Off by default.

Added: The following Custom RB2B Properties have been added to HubSpot Contacts: RB2B Referring URL, RB2B UTM Campaign, RB2B UTM Source, RB2B Last Logged Activity.

Launched: RB2B now integrates with Salesforge.

Improved: Industry and category mapping for Hot Leads has been updated with broader coverage when mapping to a visitor’s employment industry and category.

Improved: A significant update to RB2B’s visitor identification method has been implemented, designed to further enhance accuracy in conjunction with the previous update.

Added: The Salesforce integration now includes settings that allow users to choose whether net-new profiles are created as Leads or Contacts.

Launched: RB2B now integrates with Highperformr.

Added: The Slack integration now includes repeat visitor information. Users will receive a notification once per day for a returning visitor, including their total visit count and the date of their first recorded visit.

Updated: Repeat visitor data is now available on RB2B Free. All Free accounts have had repeat visitor collection toggled on automatically. To disable it, use the toggle on the Settings page.

Improved: A significant update to RB2B’s visitor identification method has been implemented to further enhance accuracy.

Improved: Department and seniority mapping for Hot Leads has been updated with 40% more coverage when mapping to a visitor’s job title.

Updated: When changing plans mid-billing cycle, the new plan now starts immediately, the billing cycle resets, and any used credits are carried forward. More information.

Updated: Following Instantly’s retirement of v1 of their API, the RB2B Instantly integration has been updated to use v2. Users with a v1 API key will need to generate a v2 key to continue using the integration. See the Instantly Setup Guide for details.

Added: Users can now manually re-sync individual profiles with select integrations.

Fixed: A bug in the Traffic Insights feature that returned page results with no associated data has been resolved.

Fixed: A bug in the Hot Leads feature where contacts meeting revenue requirements were not being tagged due to a data type mismatch (integer vs. string) has been resolved.

Launched: RB2B’s Salesforce CRM integration is now available.

Updated: The Traffic Insights feature is no longer restricted to annual plans and is now available to all RB2B Pro subscribers.

Improved: The “Department” field mapping for Hot Leads has been updated with improved match rate criteria.

Added: Integration logs are now available to help debug disconnected integrations or contacts that were not transmitted.

Improved: All RB2B Pro accounts received an increased resolution rate as part of the standard service package, rising from an average of 20–30% to 35%.

Added: New settings for the HubSpot CRM integration allow users to fine-tune when contacts and companies are created by RB2B.

Updated: A LinkedIn profile is no longer required for a contact to be included in CSV exports.

Launched: RB2B’s WordPress plugin is now available, making script installation on WordPress as straightforward as possible.

Fixed: A bug in the HubSpot CRM integration where repeat page views were not being logged in a contact’s activity has been resolved.

Added: A new resource, “Setting Up Website Visitor Notifications for Sales Reps,” has been added to the HubSpot CRM integration page.

Launched: RB2B now integrates with Growth-X.

Fixed: A bug where overages were not being recognized in certain fringe cases has been resolved.

Improved: Hot Leads now prevents users from publishing a tag without any criteria defined.

Improved: The plan purchasing flow now provides clearer feedback when a user attempts to purchase their current plan.

Improved: The Hot Leads settings button has been made larger and darker for better visual contrast.

Fixed: A bug causing some contacts to be omitted from CSV exports has been resolved.

Added: Integration pages now include a “Resources” section with best practices, use cases, and setup guidance.

Added: “Using HubSpot CRM with RB2B” has been added to the HubSpot CRM integration page.

Added: “Using Slack with RB2B” has been added to the Slack integration page.

Fixed: A bug in the HubSpot CRM integration that caused duplicate company creation has been resolved.

Updated: “Invoices” in the Account Details menu has been renamed “Billing and Invoices” for clarity.

Launched: The improved HubSpot CRM integration is now available. The previous HubSpot Marketing integration has been retired.

Announced: RB2B and its parent company Retention.com are now SOC 2 Type II compliant. Documentation can be requested at retention.securitypal.com.

Improved: The Apollo.io integration now provides clearer messaging for erroneous API keys.

Updated: The maximum number of credits on the Free plan has been reduced from 200 to 150.

Improved: The URL Restrictions feature now requires at least one URL to be defined when set to “RB2B will only trigger on the URLs listed below,” preventing accidental blank submissions.

Added: New base-level plans at the 300, 600, 1,000, and 2,000 monthly credit levels are now available.

Launched: The RB2B Pro+ plan is now available for plans with 1,000 or more monthly credits.

Updated: Overage costs for RB2B Pro+ users have been reduced.

Launched: RB2B now integrates with SmartReach.io.

Launched: RB2B now integrates with Koala and SuperAGI.

Added: URL Restrictions allows users to define which pages RB2B can and cannot identify visitors on.

Added: Prevent Coworker Identification allows users to exclude coworkers from being identified.

Added: Prevent Repeat Visitor Collection allows users to limit tracking to net-new visitors only.

Updated: The Free plan no longer receives repeat visitor information.

Updated: The free trial is now seven days or 1,000 profiles, whichever comes first.

Launched: RB2B now integrates with Tapistro and HeyReach.

Announced: RB2B and its parent company Retention.com are now registered data brokers in Oregon.

Announced: RB2B and its parent company Retention.com have attained SOC 2 Type I compliance and are currently undergoing the SOC 2 Type II audit.

Launched: RB2B now integrates with Mixmax, Pitchlane, BetterContact, and Reply.io.

Launched: RB2B now integrates with Samplead.

Launched: RB2B now integrates with HireQuotient.

Announced: RB2B and its parent company Retention.com are now registered data brokers in California, Texas, and Vermont.

Updated: RB2B moved to a credit-based pricing system.