The Installation Debugger is an experimental tool designed to help you quickly diagnose issues that may prevent the RB2B script from loading or tracking visitors correctly.
It’s available directly on the Script page in your dashboard and provides deeper analysis than the standard script validation check.
What the Installation Debugger does
The debugger scans your live site and checks for common installation and configuration problems, including:
Script installation issues
Missing script
Incorrect account ID
Formatting or syntax errors
Copy/paste issues (including curly quotes)
Content Security Policy (CSP) problems
CSP rules blocking the RB2B script
Restrictions preventing the script from loading or executing
Consent and privacy blockers
Cookie consent banners preventing the script from firing
Scripts configured to load only after consent is granted
Script loading and timing issues
Lazy loading or delayed script activation
Tag managers or loaders preventing proper initialization
These checks help identify issues that can silently prevent visitor identification.
How this differs from the standard script validation
The standard validation tool simply confirms whether RB2B has recently detected your script.
The Installation Debugger goes further by actively analyzing your site configuration to identify why the script may not be working, even before visitors are detected.
This makes it especially useful if:
You’ve just installed the script
You’re not seeing expected visitor activity
Your script shows as unverified
You suspect your script may be blocked
Important: This tool is experimental
The Installation Debugger is currently in beta.
While it’s effective at detecting common issues, it cannot account for every possible site configuration, consent flow, or tag manager setup.
Always manually confirm that your script is loading correctly by:
Viewing your site in your browser
Opening Developer Tools
Confirming the RB2B script appears in the Network tab
Confirming visitors begin appearing in your dashboard
The debugger should be used as a diagnostic aid, not a final source of truth.
Where to find the Installation Debugger
To access the debugger:
Log in to your RB2B dashboard
Navigate to Settings → Script
Open the Installation Debugger
Run the scan
You’ll receive immediate feedback along with guidance on what to fix, if anything is detected.
When you should use the debugger
The debugger is most helpful when:
You’ve recently installed the script
Visitor identification seems lower than expected
Your script shows as unverified
You’ve made changes to your site, consent banner, or tag manager
You want to proactively confirm your installation is healthy
If everything looks correct
If the debugger reports no issues, your script is installed correctly and ready to track visitors.
If your dashboard is still empty, this usually means RB2B has not yet detected a qualifying visitor. Data will appear automatically once visitors are identified.