If you're unable to confirm your script installation using the built-in verification tool in the RB2B dashboard, you can manually verify that the script has been properly added to your website by following these steps:
Step 1: Open Your Browser's Developer Tools
To begin manual verification, you’ll need to access the Developer Tools panel in your browser. This panel allows you to inspect the underlying code and resources loaded on your website.
How to open Developer Tools
Mac: Press
Command + Option + Ion your keyboardWindows: Press
Ctrl + Shift + IorCtrl + Alt + IAlternatively, you can right-click anywhere on your webpage and select "Inspect" or "Inspect Element" from the context menu.
Step 2: Navigate to the Console
Once Developer Tools is open, locate and click on the Console tab. This tab allows you to run JavaScript commands and view output directly from your website.
Note: If the Console tab isn’t visible, you may need to expand the list of tabs (usually found at the top of the Developer Tools panel) to find it.
Step 3: Check If RB2B's Script Is Running
To confirm that the RB2B tracking script is properly installed and functioning:
Click into the command line input at the bottom of the Console.
Type
reb2band press Enter on your keyboard.
This will return a JavaScript object that includes key status indicators related to your installation and account configuration.
If functioning as expected, it should return:
Proxy(Array) {methods: Array(2), factory: ƒ, identify: ƒ, collect: ƒ}
What It Means If You See Uncaught ReferenceError: reb2b is not defined
If you see the following error in your browser’s Console: Uncaught ReferenceError: reb2b is not defined this means that the RB2B tracking script is either:
Not installed on the page, or
Installed incorrectly, with a syntax error or modification that is preventing it from running.
How to Resolve This
To fix the issue:
Double-check that the script has been added to your site — preferably in the
<head>or just before the closing</body>tag.Ensure the script has not been altered during copy-paste. Even small formatting changes can break the script’s functionality.
Confirm that the script is loading from the correct source URL and that it’s not blocked by any browser extension, ad blocker, or firewall.
We recommend referencing the following resources:
These provide detailed instructions for proper setup and help you ensure the script is correctly implemented and recognized by your site.
Tip: After making changes, refresh your website and check the Console again for any remaining errors.