Skip to main content

Manually Verifying Your Script Installation

Updated over 3 weeks ago

If you're unable to confirm your script installation using the built-in verification tool in the RB2B dashboard, you can manually verify that the script has been properly added to your website by following these steps:

Step 1: Open Your Browser's Developer Tools

To begin manual verification, you’ll need to access the Developer Tools panel in your browser. This panel allows you to inspect the underlying code and resources loaded on your website.

How to open Developer Tools

  • Mac: Press Command + Option + I on your keyboard

  • Windows: Press Ctrl + Shift + I or Ctrl + Alt + I

  • Alternatively, you can right-click anywhere on your webpage and select "Inspect" or "Inspect Element" from the context menu.

Step 2: Navigate to the Console

Once Developer Tools is open, locate and click on the Console tab. This tab allows you to run JavaScript commands and view output directly from your website.

Note: If the Console tab isn’t visible, you may need to expand the list of tabs (usually found at the top of the Developer Tools panel) to find it.

Step 3: Check If RB2B's Script Is Running

To confirm that the RB2B tracking script is properly installed and functioning:

  1. Click into the command line input at the bottom of the Console.

  2. Type reb2b and press Enter on your keyboard.

This will return a JavaScript object that includes key status indicators related to your installation and account configuration.

You can expand the returned object by clicking the small triangle (caret) next to the word Object to view detailed information.

What to Look for in the JavaScript Object

Below are the key properties to check and what each one means:

  • valid_script: true
    Indicates that the RB2B script has successfully loaded on the page.
    → If false, your account may not be subscribed to a plan. Visit https://app.rb2b.com/subscription to manage your subscription.

  • valid_account: true
    Confirms that your RB2B account is active and valid.
    → If false, please contact our support team at [email protected] for assistance.

  • valid_domain: true
    Verifies that the domain where the script is running matches your account’s Primary Domain.
    → If false, double-check that your Primary Domain is correctly configured in your RB2B dashboard. For example, if your Primary Domain is set to www.domain.com, the script won’t validate on domain.com or sub.domain.com unless explicitly added. Click here for more information on best practices for domain configuration.

  • valid_geo: true
    Indicates that the visitor (you) is located in the United States.
    → If false, it simply means you are not in the U.S. This does not affect script performance for actual U.S. visitors.

  • valid_cookie_consent: true
    Confirms that RB2B has detected consent via the CookieYes banner.
    → If false, it means the script is waiting for the visitor to accept the cookie policy. This is expected behavior when CookieYes is used and consent hasn’t yet been granted.

  • using_proxy: false
    Verifies that the visitor is not using a proxy or VPN.
    → If true, you (the current visitor) are using a VPN or proxy, which prevents RB2B from confirming U.S. location and may disable visitor identification for that session.

What It Means If You See invoked: true

If the JavaScript object begins with the property: invoked: true

This indicates that the RB2B script is installed correctly but has detected that your account is currently out of credits.

When your account runs out of credits, RB2B stops processing new visitor identifications to ensure accurate usage tracking and billing.

How to Resolve This

To resume full functionality:

  1. Visit your RB2B Subscription Page.

  2. Review your current plan and credit usage.

  3. Choose one of the following options:

    • Purchase additional credits if your plan allows overages.

    • Upgrade your subscription tier to increase your monthly credit limit.

Once your account has available credits again, the invoked: true status will no longer appear, and RB2B will resume normal operation.

Note: Credit usage resets monthly, and unused credits do not roll over. Be sure to monitor your usage through the dashboard to avoid interruptions.

What It Means If You See Uncaught ReferenceError: reb2b is not defined

If you see the following error in your browser’s Console: Uncaught ReferenceError: reb2b is not defined this means that the RB2B tracking script is either:

  • Not installed on the page, or

  • Installed incorrectly, with a syntax error or modification that is preventing it from running.

How to Resolve This

To fix the issue:

  1. Double-check that the script has been added to your site — preferably in the <head> or just before the closing </body> tag.

  2. Ensure the script has not been altered during copy-paste. Even small formatting changes can break the script’s functionality.

  3. Confirm that the script is loading from the correct source URL and that it’s not blocked by any browser extension, ad blocker, or firewall.

We recommend referencing the following resources:

These provide detailed instructions for proper setup and help you ensure the script is correctly implemented and recognized by your site.

Tip: After making changes, refresh your website and check the Console again for any remaining errors.

Related Articles
Verifying Your Script Installation
Is installing RB2B's tracking script mandatory?
Preventing Coworker Identification
Troubleshooting: Script Verification Error Messages
Installing Your Tracking Script
Did this answer your question?