If you need to locate a specific visitor profile within RB2B, you can search using the full email address associated with that visitor. This feature is useful for quickly retrieving detailed profile information when you already know the exact contact you're looking for.
How Email Search Works
The email search function matches only exact email addresses. Partial or wildcard searches are not supported—so, for example, entering @company.com will not return a list of all users from that domain. The system requires the entire email address (e.g., [email protected]) in order to perform a match.
Steps to Search by Email
To search for a visitor:
Go to the Profiles page in your RB2B dashboard.
Click the "Search by Email" button at the top of the page.
A modal window will appear. Enter the full email address of the visitor you're trying to find.
Click "Search" to run the query. If you decide not to proceed, click "Cancel" to close the modal.
If a matching profile exists in your account, the visitor’s details will be displayed. If no match is found, you’ll receive a message indicating that no results were returned.
Additional Notes
This tool is ideal for verifying whether a known contact has visited your site and has been identified by RB2B.
For privacy and data protection reasons, results are limited to data collected under your current account and permissions.