The troubleshooting guide below applies to all RB2B integrations unless specifically noted otherwise. Follow these steps if you encounter issues with visitor profile transmissions from RB2B to your chosen integration.
1. Not All Visitor Profiles Identified by RB2B Are Sent to [Integration]
RB2B applies specific criteria to determine if a visitor profile is eligible to be sent to your integration. For example:
General Requirements: In all integrations (except for HubSpot), RB2B requires a visitor’s first name and LinkedIn URL for transmission.
HubSpot-Specific Requirement: HubSpot integration differs slightly, requiring the visitor’s email address instead of a LinkedIn URL.
If you see a visitor’s profile on your RB2B Profiles page but it hasn’t been transmitted to your integration, verify that the profile meets these requirements. Missing information may prevent the profile from being shared with your integration.
2. Profile Met Transmission Criteria But Didn’t Arrive in HubSpot
If a visitor’s profile meets the transmission criteria for HubSpot but does not appear in your HubSpot account, check the following:
Domain Permissions: Ensure your HubSpot settings allow the email domain associated with the visitor’s profile to be accepted.
Blocking Free Email Providers: If enabled, HubSpot’s "Block Free Email Providers" feature automatically rejects profiles with email addresses from free providers (e.g., Gmail, Outlook, Yahoo). To adjust this setting, review your HubSpot form settings here.
By confirming these settings, you can ensure smoother profile transmission from RB2B to HubSpot and troubleshoot any interruptions effectively.