Why is RB2B not recording all visitors?
Why is RB2B not recording all visitors?
RB2B possesses the capability to discern and categorize approximately 70-80% of your traffic originating from the United States, achieving this at a detailed contact level resolution. This means that for around a quarter of the visitors coming to your website from the U.S., RB2B can successfully identify and provide specific contact information. This feature is particularly useful for businesses aiming to understand and engage with their audience more effectively. By utilizing this capability, you gain valuable insights into a significant segment of your user base, enabling targeted communication and more personalized user experiences. Our system continuously strives to optimize and enhance the accuracy of this identification process, aiming to expand the percentage of traffic that can be resolved with such detail.
If a visitor is using a VPN or proxy service, it affects our ability to concretely confirm that the visitor is in the United States and therefore we abandon the identification process.
How do I see a visitor's page view history?
How do I see a visitor's page view history?
To see a visitor's page view history, go to the Profiles page of the dashboard and find the user for whom you wish to see the details. Click on the View Details button on the righthand side of their profile.
This will open a fly out with a more detailed look at their profile.
From there, navigate to the Activity section where you'll find a detailed list of their page view history along with dates and times of their visitation. The section is initially limited to three entries to conserve space but can be expanded to see more by clicking Show All.
Why am I no longer seeing email addresses?
Why am I no longer seeing email addresses?
Viewing email addresses, whether through our dashboard or via Slack notifications, is a feature exclusive to our paid service tiers. If email addresses are not currently visible to you and this is a feature you're interested in, please consider upgrading to RB2B Pro to access this capability.
How do I see a list of visitors who have viewed a specific page?
How do I see a list of visitors who have viewed a specific page?
At the present time there's no native way to do this in the dashboard, though that feature is under development.
There are, however, a workaround:
Using the CSV Exports, filter the spreadsheet to only show results for the page of your choosing.