The Domain Exclusion List allows you to prevent known customers, coworkers, or internal users (coworkers) from being identified by RB2B. This keeps your profile data clean and ensures your credits are used only on valuable, external leads. Visitors from excluded domains will not appear in your profiles or be sent to any connected integrations.
Accessing the Domain Exclusion List
You can access the list in two ways:
From the Script Page: Navigate to the "Domain Exclusion List" section and click Manage List.
Direct Link: Visit https://app.rb2b.com/script/exclusion_list to manage your exclusions.
Adding a Domain
Go to the Domain Exclusion List section on https://app.rb2b.com/script/exclusion_list.
Enter the top-level domain (TLD) you want to exclude (e.g.,
example.com).Click Add Domain.
Note: Consumer email domains such as gmail.com, yahoo.com, outlook.com, etc. cannot be added.
Removing a Domain
To remove a domain from the Domain Exclusion List, click the trash bin icon to the right of the domain. On the subsequent modal window, select Delete Domain to proceed or Cancel to abort.
How Exclusion Works
RB2B will exclude visitors whose email domain matches any of the listed domains. However, if a visitor’s email domain doesn’t match, RB2B may still identify them.
Benefits
Cleaner Profiles: Remove internal users and existing customers from your data, keeping your lead list more actionable.
Credit Efficiency: Excluded visitors don’t consume credits, helping you get more value from your plan.
Considerations
Identification Impact: Adding too many domains may lower the number of new visitors RB2B can identify. Use exclusions selectively.
Integration Impact: Excluded profiles are not sent to integrations—ensure critical domains aren’t mistakenly added.
Best Practices
Exclude internal domains (e.g., your company, coworkers, or known clients) that shouldn’t be tracked as prospects.
Review and update your exclusion list regularly to keep it accurate and aligned with your business goals.