The Domain Exclusion List allows you to prevent known customers, coworkers, or internal users (coworkers) from being identified by RB2B. This keeps your profile data clean and ensures your credits are used only on valuable, external leads. Visitors from excluded domains will not appear in your profiles or be sent to any connected integrations.
Understanding how credits are consumed can help maximize the benefits of the Domain Exclusion List. Specifically, excluding domains ensures that visitors from these domains do not consume credits, allowing you to allocate credits more efficiently toward identifying valuable, external leads.
Overview of Credit Usage in RB2B
RB2B uses credits to track visitors (individuals and companies) identified by your system. Each identified visitor consumes one credit. Company-level identifications also consume credits and cannot be excluded from this process. Credit plans are structured to accommodate the dual-level identification process, ensuring an optimized balance for users.
Accessing the Domain Exclusion List
You can access the list in two ways:
From the Script Page: Navigate to the "Domain Exclusion List" section and click Manage List.
Direct Link: Visit https://app.rb2b.com/script/exclusion_list to manage your exclusions.
Adding a Domain
Go to the Domain Exclusion List section on https://app.rb2b.com/script/exclusion_list.
Enter the top-level domain(s) (TLD) you want to exclude (e.g.,
example.com). Up to 250 domains can be added either as comma-separated entries or on new lines.Click Add Domains.
Note: Consumer email domains such as gmail.com, yahoo.com, outlook.com, etc. cannot be added.
Additionally, wildcard-based exclusions or blanket blocking, such as for entire domain categories like .edu, are not supported, reaffirming the need for individual domain entries.
Removing a Domain
To remove a domain from the Domain Exclusion List, click the trash bin icon to the right of the domain. On the subsequent modal window, select Delete Domain to proceed or Cancel to abort.
How Exclusion Works
RB2B will exclude visitors whose email domain matches any of the listed domains. However, if a visitor’s email domain doesn’t match, RB2B may still identify them.
Benefits
Cleaner Profiles: Remove internal users and existing customers from your data, keeping your lead list more actionable.
Credit Efficiency: Excluded visitors don’t consume credits, helping you get more value from your plan. This ensures that credits are allocated solely to potential leads and not wasted on existing customers or internal users.
Considerations
Identification Impact: Adding too many domains may lower the number of new visitors RB2B can identify. Use exclusions selectively.
Integration Impact: Excluded profiles are not sent to integrations—ensure critical domains aren’t mistakenly added.
Timing: Users identified prior to their domain being added to the exclusion list will continue to be identified.- Credit Usage: Both company-level and individual-level identifications consume credits without exceptions. There is currently no option to exclude certain identification levels from credit consumption.
Domain Block Categories: Wildcard or blanket exclusions, such as excluding all .edu domains, are not supported.
Best Practices
Exclude internal domains (e.g., your company, coworkers, or known clients) that shouldn’t be tracked as prospects.
Review and update your exclusion list regularly to keep it accurate and aligned with your business goals.
Frequently Asked Questions
Can I exclude visitors by specific email address using the Domain Exclusion List feature?
No, visitors cannot be excluded by specific email address using the Domain Exclusion List. As the name suggests, you are only able to exclude visitors by their domains, not by specific email address. There is no way to exclude visitors by their individual email addresses.