The Script page in your RB2B dashboard is where you control everything related to your website installation. If you're just getting started or need to update your setup, this is your go-to spot.

Key Settings Managed Here

URL Restrictions

Limit which pages the script is active on.
Learn more about URL Restrictions.

Repeat Visitor Collection

Enable or disable tracking for returning visitors.
Learn more about Repeat Visitor Collection.

Domain Exclusion List

Prevent coworker or known customer identification.
Learn more about using the Domain Exclusion List.

Adding or Removing a Domain

Your RB2B script only runs on a single authorized top-level domain per account. Add extra domains for dev and sandbox testing and toggle between them.

Adding a Domain

⚠️ Before adding a domain, please refer to our Best Practices documentation.

To incorporate a new domain into your tracking script, please follow these instructions:

Click the Add a Domain button.

You will then be prompted to enter the new domain you wish to track with your script.

To ensure the security and effectiveness of our tracking script, it's important to let us know which domain you plan to use it on. Our script is designed to run exclusively on domain that you authorize in your account as a safety measure.

Examples of domain rules:

rb2b.com will load on rb2b.com, www.rb2b.com, support.rb2b.com, etc.
support.rb2b.com will run only on support.rb2b.com.

Once you have entered your domain, click Save to publish your changes. If you wish to cancel, click Cancel to abandon your changes.

Removing a Domain

To delete a domain from your RB2B tracking script, please follow these instructions:

Go to your dashboard and select Script from the sidebar menu or visit https://app.rb2b.com/script
Find the domain you wish to remove and click on the trash can/delete icon located to the right of the domain name.
Confirm your choice by clicking Yes, Delete or you can cancel it by clicking Cancel.

Please be aware that removing a domain will deactivate the tracking script for that particular domain. If you wish to resume tracking, you will need to add the domain again to your tracking script.

Making an Inactive Domain Active

To activate an inactive domain, on the Script page, simply press the Make Active button located to the right of the domain name. Upon clicking, a confirmation pop-up will appear, informing you that this action will cease data collection on the currently active domain and transition it to the selected domain.

You can click Cancel to abandon your changes or click Yes, continue to proceed.

You can repeat the process if you wish to undo your changes and revert back to your previous domain.

Accessing Your Tracking Script HTML Snippet

To access your HTML script, follow these streamlined steps:

Go to your dashboard and select Script from the sidebar menu.
Click on View Script located at the top right corner of the screen.
In the View and Install Script section, click the designated call to action

Or visit https://app.rb2b.com/script/install

By clicking the Copy Code button, the script will be copied directly to your clipboard, allowing you to easily paste it using your preferred method of installation.

To test if your script installation was successful, click Test Script on Website and a pop-up window showing your website will briefly appear as our services verify the installation.

Do not close the pop-up window. Closing the pop-up will cause the verification to fail.

If we are not able to verify the script installation, click here to troubleshoot.

Emailing Your Tracking Script to a Teammate

To email your tracking script to a teammate for installation assistance, follow these streamlined steps:

Go to your dashboard and select Script from the sidebar menu.
Click on View Script located at the top right corner of the screen.
In the Send Script via Email section, click the designated call to action button or visit https://app.rb2b.com/script/setup_script_email
Enter your teammate's email address in the prompt.
Confirm by clicking Send Email at the bottom of the screen.