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FAQs
Frequently asked questions regarding RB2B.
26 articles
Common Questions
Answers to frequently asked questions regarding the operation of RB2B.
How does RB2B collect or use our data?
What is a session?
How is RB2B going to avoid the cookie tracking issues presented by Google Chrome?
Can I schedule a demo of RB2B?
How do I upload a suppression list?
How do I upload an exclusion list?
Why did I stop collecting profiles?
Now that the visitor has been identified, who owns the profile data?
Data Collection and Accuracy Insights
Explore the intricacies of our data collection processes and gain insights into the precision and reliability of the data we provide.
I installed the script and went to my website. Why am I not seeing myself in the collected data?
From which geographical locations can you identify contacts?
What is the data accuracy of the identified data?
What is the percentage of data that can be identified?
If a user is on their corporate VPN or company WiFi how do you recognize the person at the individual level?
Can businesses outside the United States use RB2B?
I got a notification about a profile at the same time as I visited my website but the profile wasn't me, what happened?
Why did I receive the profile of someone else in a household?
Why am I seeing duplicate profiles?
How long does it take between a user's visit and when their profile shows up?
Compliance and Data Governance
Dive into the essentials of adhering to legal standards and ethical practices in data management, focusing on GDPR, CCPA, and beyond.
Is RB2B GDPR compliant?
Is RB2B CASL compliant?
How can California residents exercise their CCPA rights to opt-out of personal information sales?
Our business is SOC 2 Type II compliant, can we use RB2B?
How can I opt out of being identified?
Is collecting IP addresses compliant with GDPR regulations?
Compatibility With Our Other Products
Learn more about RB2B's compatibility with other Retention.com products.
I already use your R! Grow product, can I use RB2B?
I already use your R! Reclaim product, can I use RB2B?