Frequently asked questions regarding visitor data provided by RB2B.
19 articles
I installed the script and went to my website. Why am I not seeing myself in the collected data?
What information do you collect from my website?
Why am I seeing duplicate profiles?
Why did I receive the profile of someone else in a household?
I got a notification about a profile at the same time as I visited my website but the profile wasn't me, what happened?
Do you provide the visitor's IP address?
How long does it take between a user's visit and when their profile shows up?
We don't use Slack, how can I see my visitors?
If a user has been identified but then chooses to opt-out of RB2B's database, what happens to their data?
Can I delete the profile of an identified visitor?
Can you tell if visitor visited multiple pages from our site?
What cookies does RB2B store on a visitor's device?
Who owns the output data provided by RB2B?
Can I add my own data to information collected by RB2B's tracking script?
How can I configure RB2B to ensure it does not track my website visitors if they opt out of cookies through our cookie banner?
Why do referrer source URLs exclude UTMs?
How can I see the number of pages an identified visitor has viewed on my website?
What can cause the wrong profile to show up?
Can RB2B show the UTMs on a referring URL?