Explore the intricacies of our data collection processes and gain insights into the precision and reliability of the data we provide.
33 articles
Reporting Erroneous Data
What is the data accuracy of the identified data?
What is the percentage of data that can be identified?
Visitor Data
Frequently asked questions regarding visitor data provided by RB2B.
I installed the script and went to my website. Why am I not seeing myself in the collected data?
What information do you collect from my website?
Why am I seeing duplicate profiles?
Why did I receive the profile of someone else in a household?
I got a notification about a profile at the same time as I visited my website but the profile wasn't me, what happened?
Do you provide the visitor's IP address?
How long does it take between a user's visit and when their profile shows up?
We don't use Slack, how can I see my visitors?
If a user has been identified but then chooses to opt-out of RB2B's database, what happens to their data?
Can I delete the profile of an identified visitor?
Can you tell if visitor visited multiple pages from our site?
What cookies does RB2B store on a visitor's device?
Who owns the output data provided by RB2B?
Can I add my own data to information collected by RB2B's tracking script?
How can I configure RB2B to ensure it does not track my website visitors if they opt out of cookies through our cookie banner?
Why do referrer source URLs exclude UTMs?
How can I see the number of pages an identified visitor has viewed on my website?
What can cause the wrong profile to show up?
Can RB2B show the UTMs on a referring URL?
LinkedIn Data
Frequently asked questions regarding LinkedIn data provided by RB2B.
Does RB2B provide social media links other than LinkedIn for a visitor?
How can I set my LinkedIn to automatically send a connection request to new profiles?
Why did the LinkedIn URL for a profile say "This page doesn’t exist"?
Geographical Location
Frequently asked questions regarding RB2B's functionality based on geographical location.
Can businesses outside the United States use RB2B?
From which geographical locations can you identify contacts?
Does RB2B support the [non-United States] market?
Does RB2B have plans to identify users outside of the United States?
Technological Considerations
Frequently asked questions regarding technological considerations with RB2B.
Can you identify users from any device?
Do VPNs affect RB2B's ability to identify users?
If a user is on their corporate VPN or company WiFi how do you recognize the person at the individual level?
Why can RB2B only recognize 20-30% of US traffic, and will that number improve?