If you need to cancel your paid subscription or move to the free plan, you can manage both from your Billing page.
How to downgrade to the free plan
Go to your Subscriptions Details page and click "Change Plan." Select "Downgrade Service" and choose the free plan from the available options. Your downgrade takes effect immediately. This immediate effect ensures that any paid features associated with your previous plan will no longer be accessible as soon as the downgrade is completed.
Any unused identification credits from your paid plan carry over to your free account. You will lose access to the features and benefits of your paid plan straight away. This includes all premium tools and services that were part of your subscription, ensuring users are aware of the full implications of downgrading.
If you downgrade your account immediately after subscribing, the cancellation will take effect right away, reverting your account to the Free plan even if the payment has already been processed. To avoid this, ensure you understand the timing and effects of downgrades before making changes. Additionally, RB2B provides clear warnings during the downgrade process to ensure users are fully informed about the immediate effects of their decision.
How to cancel your subscription
Go to your Subscriptions Details page and find the Subscription Details section. Click "Cancel Subscription" and follow the on-screen steps. The process will walk you through what happens to your data and access before you confirm. Cancellation takes effect immediately. Ensure that you have completed all steps in the subscription process before canceling to avoid unexpected account statuses. During the cancellation process, RB2B provides clear warnings to ensure users understand the immediate effects of their decision.
Refund policy
RB2B generally operates under a no-refund policy for unused service, regardless of how much time is left in a billing period. However, there are rare exceptions where a partial refund may be considered. For example, if you were charged after downgrading due to an unfinalized request, RB2B may evaluate the situation and offer a partial refund based on factors such as the amount of credits used since the renewal and the date of your downgrade request. More information on our refund policy.
Need help deciding?
If you're cancelling or downgrading because of a specific issue, our support team may be able to help. Reach out before making changes if you'd like to talk through your options.