If you need to cancel your paid subscription or move to the free plan, you can manage both from your Billing page.

Go to your Subscriptions Details page and click "Change Plan." Select "Downgrade Service" and choose the free plan from the available options. Your downgrade takes effect immediately.

Any unused identification credits from your paid plan carry over to your free account. You will lose access to the features and benefits of your paid plan straight away.

Go to your Subscriptions Details page and find the Subscription Details section. Click "Cancel Subscription" and follow the on-screen steps. The process will walk you through what happens to your data and access before you confirm. Cancellation takes effect immediately.

RB2B does not offer refunds for unused service, regardless of how much time is left in a billing period. More information on our refund policy.

If you're cancelling or downgrading because of a specific issue, our support team may be able to help. Reach out before making changes if you'd like to talk through your options.