How do I re-activate my canceled account?
How do I re-activate my canceled account?
If your account has been canceled due to inactivity and you would like to reactivate it, simply visit the subscription and choose a paid or free plan to continue service. After re-activating your account, please visit the Integrations page and ensure that the integrations that you use are turned back on as well.
What do I do if I hit my collection limit?
What do I do if I hit my collection limit?
If you hit your daily cap, you'll want to connect with our support team to discuss your options. We can turn your script back on, however, the next time you hit your cap your account will be disabled again.
The best approach is to upgrade to RB2B Pro which has higher collection caps and the ability to leverage overages.
Do you offer 'startup pricing' or other discounts?
Do you offer 'startup pricing' or other discounts?
RB2B recently underwent a thorough re-evaluation of our pricing structure, resulting in new plans designed to be highly favorable for our user base, particularly startups and early-stage businesses. Our tailored pricing ensures that RB2B fits perfectly within your budget, providing exceptional value and support as you grow.
How can I update the billing admin email address?
How can I update the billing admin email address?
To update the billing information on your RB2B account please follow the steps outlined below:
Click Account Details in your sidebar menu
Select Billing and Invoices from the list of menu items
This will link you off to your profile page on our payment processor, Stripe.
Updating Your Billing Information
To change any of the billing information listed below, please click the Update Information button in the Billing Information section on your Stripe profile page.
Once complete, click Save to commit your changes or click Cancel to abandon them.
Editable Billing Information
Name
Email address
Address
Country
Street
City
State / Province
ZIP / Postal
Phone Number
Why Am I Receiving the Messsage: "Payment for this subscription requires additional user action before it can be completed successfully"?
Why Am I Receiving the Messsage: "Payment for this subscription requires additional user action before it can be completed successfully"?
If you encounter the message, "Payment for this subscription requires additional user action before it can be completed successfully," it means your bank requires our payment processor to perform an additional layer of authentication to complete the transaction. However, if the bank does not provide a method to fulfill this authentication, the transaction ultimately fails.
This issue is relatively common with banks in certain regions, particularly in India and Pakistan, although it is not exclusive to them. The requirement for additional authentication stems from local banking regulations or enhanced security protocols enforced by the issuing bank.
Possible Resolution Options
Here are a couple of practical solutions to address this issue:
Solution 1: Use a Different Credit Card
Switching to a different credit card can often bypass the problem, especially if the alternate card is issued by a bank that does not impose the same additional authentication requirements.
Important Note: If the new card is issued by another bank in the same region as the original card, you may still encounter the same message. Consider trying a card from a global bank or one based in a different region if available.
Solution 2: Use a Virtual Credit Card
Virtual credit cards provided by services such as Ramp, Koho, or Float Financial are an excellent workaround. These services issue virtual cards that are often not bound by the same regional restrictions or authentication protocols, allowing transactions to process seamlessly.
Virtual credit cards are widely used for secure online transactions and can offer additional privacy and fraud protection benefits.
Setting up a virtual card is typically straightforward, and once activated, it functions like a standard credit card for online payments.
Additional Tips for Resolution
Contact Your Bank: If switching cards or using a virtual credit card isn’t an option, reach out to your bank to inquire about the specific authentication steps required for online payments. Some banks can adjust settings to make transactions smoother.
Enable International Transactions: Ensure your card is enabled for international payments, as restrictions on such transactions can also lead to similar messages.
Update Payment Processor Information: In rare cases, updating your payment processor settings or contacting customer support may help resolve issues with recurring payments.
Can I pause my subscription?
Can I pause my subscription?
RB2B does not offer a pause option for subscriptions. However, if you wish to stop recurring charges at the end of your billing cycle, you have two options:
Downgrade to the free plan – This allows you to keep your account active without incurring a monthly charge, though premium features will no longer be available.
Cancel your account – This permanently closes your account and ends all services.
Both actions take effect immediately, and any unused credits from your current billing period will be forfeited.
Can I Purchase a 2-, 3-, or 6-Month Subscription?
Can I Purchase a 2-, 3-, or 6-Month Subscription?
RB2B does not offer fixed multi-month subscriptions (e.g., a dedicated 3- or 6-month plan), but you can achieve the same outcome using either of our flexible subscription models:
Option 1: Month-to-Month (Self-Managed Multi-Month Subscription)
If you want to subscribe for a specific number of months (e.g., 2, 3, or 6 months), the easiest way is to use the month-to-month plan and simply cancel whenever you choose.
You will be billed each month, but you are in full control of when to stop your subscription.
No upfront commitment—you only pay for the months you need.
Ideal if you're unsure of your exact duration or want flexibility to extend or cancel early.
Option 2: Bulk/Annual Purchase (Prepaid Multi-Month Usage)
If you prefer to prepay for multiple months upfront, you can do so by purchasing a bulk amount of credits that matches your estimated usage for your desired timeframe (e.g., 3 or 6 months).
This allows you to lock in cost savings compared to the month-to-month model.
Instead of being tied to a strict monthly billing cycle, you can use credits at your own pace.
If you need more credits during your selected timeframe, you can purchase additional credits at any time.
Ideal if you want discounted pricing and control over how quickly you consume your credits.
Note: Bulk credit purchases are part of an annual subscription and will automatically renew one year after the purchase date unless canceled before the renewal.
Regardless of which approach you choose, RB2B provides the flexibility to align with your needs, whether you're testing the platform for a few months or planning a long-term strategy.
Can I change my invoice details after it has been generated?
Can I change my invoice details after it has been generated?
No — once an invoice is generated in RB2B, its details cannot be changed. This is because the invoice is issued and payment is processed simultaneously, making post-generation edits impossible.
Does RB2B have contracts?
Does RB2B have contracts?
RB2B does not require contracts. Our subscriptions are offered on a month-to-month or year-to-year basis with a pay-as-you-go model. You can upgrade, downgrade, or cancel at any time without penalties.