RB2B understands the importance of transparency when it comes to refunds. Below, we’ve outlined our refund policies, eligibility criteria, and expected processing timelines.
No Refund Policy
RB2B maintains a general no refund policy for all subscription charges, including renewals. However, refunds may be issued under specific circumstances such as billing errors caused by RB2B, mistaken transactions like purchasing a Pro Plan for the wrong account, or changes to subscription plans that result in unintended charges. Users are responsible for managing their subscriptions, including cancellations, prior to the next billing cycle. Refunds may also be adjusted where credits or benefits from a plan were already utilized, and the refund amount may be reduced accordingly. Refunds will not be issued for unused time, partial billing periods, or forgotten cancellations.
If you believe a billing error occurred due to a mistake on RB2B’s part, or if you suspect charges due to subscription changes or mistaken transactions, please contact our support team. Validated errors or scenarios like these will be refunded or adjusted through our credit adjustment process in accordance with the timeline outlined below. To initiate this process, ensure you provide the transaction details and any related evidence to facilitate a faster resolution.
Credit Adjustment Process
Validate whether the mistaken transaction or plan change qualifies for a refund or credit adjustment.
Credits mistakenly added or used will be deducted from your account as part of the adjustment process.
Refund amounts or credits will either be applied to your account balance for future billing or refunded directly based on eligibility.
Refund Timeline
If a refund is approved, it will typically appear on your original payment method (e.g., your credit card) within 5–10 business days. If you haven’t seen the refund after this period, we recommend contacting your financial institution for further clarification.
Refunds and Auto-Renewal Policies
RB2B operates on a subscription model with auto-renewal enabled by default for customer convenience. If you no longer wish to continue your subscription, you must cancel it before the next billing date to avoid additional charges.
If you believe you were charged in error, contact support so we can investigate and, if applicable, issue a refund consistent with the above policy.
When to Contact Support for Refund Assistance
If you have any questions or concerns about a charge or a refund request, don’t hesitate to contact RB2B’s support team. We’re here to assist and ensure any billing concerns are addressed promptly and fairly.