Skip to main content

Managing Your RB2B Plan and Credits

Updated this week

You can update your RB2B subscription or purchase additional credits at any time by clicking Buy Credits in the dashboard sidebar, or by visiting https://app.rb2b.com/subscription.

Viewing Your Current Subscription

At the top of the Subscription page, you’ll see a summary of your current plan, including:

  • Plan type and billing frequency (monthly or annual)

  • Number of included credits and their associated cost

  • Next billing date

To view your complete credit usage history, including how credits have been applied across visitors, click Subscription Details in the sidebar or visit https://app.rb2b.com/subscription/credit_usage.

Changing Your RB2B Plan

From the Subscription page, you can:

  • Continue with RB2B Pro after your initial trial

  • Downgrade to the RB2B Free plan with restricted services

  • Purchase additional credits on top of your current RB2B Pro plan

  • Switch billing frequency (e.g., from monthly to annual or vice versa)

Note: To cancel your subscription entirely, follow the steps outlined in the FAQ: How do I cancel my subscription?

Purchasing More Credits

RB2B Pro users can add more credits by selecting the desired number and subscription frequency (monthly or annual), then clicking Select Plan.

⚠️ Important: Regardless of frequency, unused credits remaining at the end of a billing cycle are not carried into the next cycle. The only time that unused credits will carry forward is when changing your subscription frequency and/or purchasing more credits.

How Credit Purchases Affect Your Billing Cycle

When you purchase more credits:

  • Your current billing cycle ends immediately.

  • A new billing cycle begins, and your existing unused credits are rolled into your new credit pool.

  • You’ll be billed immediately based on your new credit selection.

If you're downgrading to a lower-priced plan, the change takes effect right away and you’ll be charged the new, lower rate immediately.

Switching Billing Frequencies When Adding Credits

From Monthly to Annual

  • When switching from a monthly to an annual Pro plan, any unused credits from your current month will carry over to your annual plan.

  • This option is ideal if you want to take advantage of discounted bulk pricing.

From Annual to Monthly

  • When moving from an annual plan to a monthly plan, remaining annual credits are rolled into your new monthly credit balance for the first monthly cycle.

For more information on deciding if a monthly or annual/bulk subscription is right for you, please read RB2B Subscription Options: Flexible Plans for Short-Term Pilots & Long-Term Growth.

Confirming Your Plan Change

After selecting a new plan or purchasing additional credits, you’ll be asked to confirm the change. The confirmation page includes:

  1. A summary of your current plan

  2. Details of the new plan or credit purchase

  3. A field to enter a coupon code (if applicable)

  4. Settings to configure overage limits (Learn more about credit overages)

  5. Your billing details – if no payment method is saved, you’ll be prompted to add one

Click Confirm Plan Change to finalize.

⚠️ Important: Do not navigate away from the page until you see a confirmation message indicating your plan or credit purchase has been processed successfully.

Did this answer your question?