If you notice a sudden change in your collection rates in RB2B, it may be due to one of the following reasons:
1. Trial Period Ended Without a Plan Selection
If your account stops collecting profiles unexpectedly, it might be because your Pro plan trial period ended and you did not select a plan to continue the service. Once the trial expires, accounts that do not have an active plan are automatically suspended.
Solution: To reactivate your account, visit the Subscription page in your dashboard and select a plan—either paid or free—to resume service.
2. Monthly Collection Cap Reached
RB2B Pro and Free plans come with a monthly limit on the number of profiles that can be collected. If you have reached this cap, your collection will automatically pause until the start of the next billing cycle.
Solution: To check your current usage and see when your billing cycle resets, visit the Credit Usage page in your dashboard. If you need additional credits or a higher monthly cap, consider upgrading to a higher-tier Pro plan via the Subscription page.
3. Payment Processing Issue
If you recently subscribed to or renewed an RB2B Pro plan and your collections have stopped, it could be due to a failed credit card payment.
Solution: Check the status of your latest payment in your billing portal. If the transaction failed, verify that your credit card details are up-to-date and that the card is in good standing. You may also try using a different card if the issue persists.
Additional Scenarios to Consider:
Overages Threshold Reached: If you have set an overages threshold, your account may stop collecting profiles if the limit has been reached for that billing cycle.
Solution: Adjust your threshold settings in the dashboard or upgrade your plan if you require more credits.
Script Removed from Website: Check to ensure that the RB2B tracking script hasn't been removed from your website accidentally. It happens, teammates sometimes overwrite code and don't realize that they did.