Will I Be Charged After Canceling My RB2B Subscription?
When you cancel your RB2B subscription, you may wonder if further charges will still be incurred. This article provides clarity on what to expect after cancellation.
Charges After Subscription Cancellation
In general, once your RB2B account is fully canceled, there will be no further charges associated with subscription renewal. The account cancellation halts any future billing cycles from occurring, ensuring that no additional subscription fees are applied.
Exceptions: Charges for Prior Usage
Although no new subscription fees will apply post-cancellation, there are exceptions where charges may still occur after you cancel:
Overage Fees: Any overages from the previous billing cycle, such as exceeding usage limits, will be billed separately. These charges reflect prior activity and are reconciled as part of your account closure.
Tax Adjustments: Taxes related to previous overages or adjustments may appear on your final invoice.
These charges are not ongoing subscription fees but rather a settlement of any outstanding balance from prior usage during active subscription periods. Details of such charges will be available in your invoice history.
Summary
For most users, canceling the subscription halts all future charges.
Charges that appear post-cancellation are typically linked to prior cycle adjustments, such as overage fees, and are reconciled separately.
By understanding these scenarios, customers can better anticipate and manage their final invoices after canceling their RB2B subscriptions.
Why Am I Receiving the Message: "Payment for this subscription requires additional user action before it can be completed successfully" and how can I resolve it?
If you encounter the message, "Payment for this subscription requires additional user action before it can be completed successfully," it means your bank requires our payment processor to perform an additional layer of authentication to complete the transaction. However, if the bank does not provide a method to fulfill this authentication, the transaction ultimately fails.
This issue is relatively common with banks in certain regions, particularly in India and Pakistan, although it is not exclusive to them. The requirement for additional authentication stems from local banking regulations or enhanced security protocols enforced by the issuing bank.
Possible Resolution Options
Use a Different Credit Card Switching to a different credit card can often bypass the problem, especially if the alternate card is issued by a bank that does not impose the same additional authentication requirements. If the new card is issued by another bank in the same region as the original card, you may still encounter the same message. Consider trying a card from a global bank or one based in a different region if available.
Use a Virtual Credit Card Virtual credit cards provided by services such as Ramp, Koho, or Float Financial are an excellent workaround. These services issue virtual cards that are often not bound by the same regional restrictions or authentication protocols, allowing transactions to process seamlessly. Virtual credit cards are widely used for secure online transactions and can offer additional privacy and fraud protection benefits. Setting up a virtual card is typically straightforward, and once activated, it functions like a standard credit card for online payments.
Request a Payment Link If neither of the above options is feasible, we can generate a payment link for you to complete your subscription manually. Please note that this option requires a minimum commitment of our $199/mo Pro+ plan. No exceptions will be made. Reach out to our support team to request a link.
Additional Tips for Resolution
Contact Your Bank: If switching cards or using a virtual credit card isn't an option, reach out to your bank to inquire about the specific authentication steps required for online payments. Some banks can adjust settings to make transactions smoother.
Enable International Transactions: Ensure your card is enabled for international payments, as restrictions on such transactions can also lead to similar messages.