Can I change my email address?
RB2B gives you unlimited seats for users in the dashboard. To change your email address, simply log into the dashboard with your current email address and invite a new user with your new address via the Users page. Alternatively, you can contact RB2B's customer support to request the email update by providing your new preferred email address and verifying your account ownership. If creating a new account with the desired email address is more suitable, RB2B support can assist in transferring data from your old account.
If you encounter difficulties accessing your RB2B account using your email address, try using any other emails linked to your account. If issues persist or you're confident the email address is correct, contact RB2B support for assistance. Once logged in, you can invite a new email via the dashboard for future use.
If you need to change the billing email address on your account, please refer to this article. For additional support with email updates, account linking, or data transfers, please contact RB2B's customer support. Make sure to have your account verification information ready.
Can I use my email address on multiple accounts?
At RB2B, each account must be associated with a unique email address, which serves as the primary identifier for the account. Currently, our system does not support the functionality for a single email address to manage or switch between multiple accounts. This means if you require separate accounts for different purposes, you will need to use a different email address for each account you create. This approach ensures secure and distinct access to each account.
Two hidden ways to get more from your Gmail address
Is your company using Google Workspace to host your corporate email? Gmail has a couple hidden tricks that give you unlimited email addresses with your single email address. You can read more about it here.
How can I move or consolidate access from one RB2B account to another?
Users can move their user to a different account using the steps provided in this article: How to Move Users Between RB2B Accounts
Alternatively, users can consider account merging as a way to consolidate access and data under a single account. This approach is particularly useful when managing domains or preserving historical data.
Why do I get an error saying that a new user's email address is already in use?
If you receive a message saying that the email address of a new user is already taken or in use it is because that email address is currently in use in another RB2B account.
You can either use a different email address for that user, or, initiate an account merger using the steps detailed here.
Merging accounts is particularly useful when a domain is already in use by an existing account. By consolidating users under one account, RB2B ensures seamless domain management and avoids conflicts or duplication.When accounts are merged, RB2B operates on a flat account structure. This means that all users in the merged account will have the same permissions unless specific roles are already defined within the account. This ensures consistent access and management across the account.
Merging accounts in RB2B is a straightforward process that allows users to consolidate their access and data under a single account. If you need to use a domain that is already associated with an existing RB2B account, an admin can merge your user into that account. This process ensures that you can continue using the company domain without creating duplicate accounts. Additionally, all data associated with the existing account remains intact, ensuring that no information is lost during the merge.
I'm trying to add a user to my account who already has an account they want to keep. How can I do this?
If the person you’re trying to add to your RB2B account already has an active account of their own—and wants to keep it—you can still invite them to your account. The key is to use a different email address from the one already associated with their existing account.
At this time, a single email address can only be linked to one RB2B account. By using an alternate email, the user can join your account without affecting their existing one.
I was invited to join an account but didn’t receive the invite email. Can I still log in?
Yes, you can still log in even if you didn’t receive the invite email. The invitation isn’t required to access your account.
Simply go to https://app.rb2b.com/login, enter the email address that was invited, and you’ll receive a login email with a magic link. Click the link to complete the login process and access your account.