Encountering an "already in use" error when managing domains, emails, or subaccounts in RB2B can be frustrating. This guide explains the reasons behind such issues and offers steps to resolve them.
Understanding 'Already in Use' Errors
The "already in use" error appears when:
A domain, email address, or subaccount is already associated with an existing active RB2B account or subscription.
The domain or email address has been previously linked to a deactivated account or subaccount, but the system retains its association temporarily.
This error serves as a safeguard to prevent duplicate account configurations or conflicting domain usage.
Common Scenarios and Their Causes
1. Active Account Exists
The domain or email is currently linked to an active RB2B account, possibly belonging to a colleague or another department. This prevents any new associations.
2. Inactive or Deactivated Account
Even after an account or subaccount is deactivated, the associated domain or email address may still be retained by the system for a period of time, leading to errors during reuse.
Step-by-Step Troubleshooting Guide
1. Check for Active Accounts
Verify if the domain or email is linked to an existing account. Contact the associated account holder to confirm.
If confirmed, request the account holder to: - Remove the domain or email address from their account via the RB2B interface. - Deactivate the subaccount or domain association if not in use.
2. Remove or Reassign Domain or Email
Navigate to the "Scripts" section in RB2B.
Use the Add a Domain option to input your domain in the correct format (e.g., domain.com), but only after ensuring the domain is fully unlinked from other accounts.
3. Wait for System Updates
Unless removed manually, a domain is automatically released for use by another account once it has had 30 days without any activity/visitor collection.
Special Cases and Exceptions
Domains or subaccounts linked to active subscriptions cannot be reassigned until the subscription is ended or transferred. Ensure the subscription status is resolved beforehand.
Summary
To resolve "already in use" errors in RB2B, identify the existing account association, remove or reassign the domain/email, and allow time for deactivated accounts to be processed by the system. For unresolved issues, contact RB2B support for further help.