By design, RB2B only sends net-new profiles to your Webhook integration at the moment of identification. This means that if there is a returning visitor to your website or a new contact navigates around your website, we do not update the contact in Webhook with new information if their contact has been previously sent.

To change or update your Webhook integration, navigate to Integrations from the sidebar menu. Locate Webhook among the integration options and select View Integration.

To change the Webhook URL, replace the URL in the input field then click Save to publish your changes.

Yes, multiple RB2B accounts can be connected to and push notifications to the same Webhook.

RB2B is designed to permit a single integration connection per account. For users integrating with Webhook, this means you can push data to only one selected Webhook of your choice.

This setup ensures a streamlined and efficient data flow between RB2B and Webhook, making it easier to manage and analyze your data within a singular, cohesive environment.

If your Webhook integration has shut off unexpectedly, it may be due to an error returned to RB2B, prompting our system to disable it to prevent further requests that would result in errors.

Before reactivating your Webhook, please follow these steps:

Once these checks are complete, you can turn your Webhook back on.

No, the Webhook integration will only send net-new profiles that are identified the integration is successfully connected. Previously identified users will not be sent.