If you encounter issues with your Apollo.io integration, please review the following common scenarios and troubleshooting steps.
Unable to Validate API Key
If you are unable to validate your Apollo API key, it could be for a number of reasons. The error message displayed on the screen can be used to help resolve the issue:
Error: "No active sequences found. Please add a sequence that any team member can use to your Apollo account and try again."
Please ensure that your sequence is:
- set to "active". To do that, open your sequence in Apollo and ensure that it is toggle to the "on" setting.
- has its permissions to set "team_can_use". To do that, open your sequence in Apollo, click "Share" then under "Visibility" select "Everyone at [company]".Error: "Invalid API key type. Sequence API endpoints are not accessible with this api_key."
Please ensure that your API is set as a "Master Key".Error: "API Key is required"
Please enter an API key in the input field.Error: "No email accounts found. Please add an email account to your Apollo account and try again."
Please ensure that the sequence provide has an email address associated with it from which to send.Error: "Invalid API key type. The Email Accounts API endpoints are not accessible with this api_key."
Please ensure that your API is set as a "Master Key".
Unable to Save Changes
If you are unable to save your changes made to your Apollo integration after successfully adding and validating your API key, the error message displayed on the screen can be used to help resolve the issue:
Error: "Please select a default sequence to use."
Please select at least one sequence for RB2B to use when transmitting a new profile to you.
Unable to select a sequence to send leads to
If you are unable to view or select Apollo sequences after adding your Apollo API key, this is typically due to the API key not being configured as a "master key." Only master API keys have the necessary permissions to access sequences in Apollo.
Solution:
Verify API Key Permissions: Confirm that the API key you’re using has master-level permissions. Without these permissions, the key will be unable to access certain functionalities within Apollo, including the ability to view and assign sequences to leads.
Create or Update to a Master Key: If your current API key is not a master key, you’ll need to either update its permissions or create a new master API key. Ensure as well that there are sequences associated with your master API key. For detailed instructions on setting up or verifying an API key as a master key, please refer to Apollo’s official documentation: Create API Keys.
Retry the Integration: After updating or creating a master API key, re-enter the key in your integration settings and check if the sequences are now accessible.
If the issue persists, it may be helpful to double-check any recent changes in your Apollo account settings, as they could affect API permissions. For further assistance, consult Apollo’s support team for guidance specific to your account configuration.
Profiles aren't showing up in Apollo when being sent by RB2B
If you have selected a sequence but are not receiving profiles in Apollo, either via manual or automatic syncing, it's likely that the sequence that you have selected does not have an email associated with it. Sequences not associated with an email address cannot receive profiles - to correct this, either add an email address to the sequence or selected a different sequence.
A correctly formatted sequence will be displayed as: Sequence Name ([email protected]) while a misconfigured sequence will be displayed as: Sequence Name ().