Does RB2B send repeat visitor data to HeyReach?
Does RB2B send repeat visitor data to HeyReach?
By design, RB2B only sends net-new profiles to your HeyReach integration at the moment of identification. This means that if there is a returning visitor to your website or a new contact navigates around your website, we do not update the contact in HeyReach with new information if their contact has been previously sent.
Why did my HeyReach integration shut off?
Why did my HeyReach integration shut off?
If your HeyReach integration has shut off unexpectedly, it may be due to an error returned to RB2B, prompting our system to disable it to prevent further requests that would result in errors.
Before reactivating your HeyReach integration, please follow these steps:
Verify that the URL you have entered is correct.
Ensure that the recipient system is properly configured to receive the data.
Once these checks are complete, you can turn your HeyReach integration back on.
Does the HeyReach integration send profiles retroactively?
Does the HeyReach integration send profiles retroactively?
No, the HeyReach integration will only send net-new profiles that are identified the integration is successfully connected. Previously identified users will not be sent.