Modifying the destination channel is straightforward. Simply disconnect your current Slack integration and then re-establish it by following the setup instructions. This gives you the opportunity to choose a new channel.

Scenario 1
This may be due to a delay in the app installation within your ecosystem. Depending on your workspace's settings, it can take a couple of minutes for the app to establish a connection with Slack. A simple solution is to reload Slack, which typically resolves the issue.

Scenario 2
The message can also indicate that the RB2B Slack app requires approval by your organisation's internal IT or security team before it can be used. The message should disappear once the app receives approval. Should it continue to appear after obtaining approval, try disconnecting and then reconnecting the Slack integration.

Slack notifications are activated upon the collection and transmission of a new user profile. Further visits by the same user will not prompt additional Slack notifications. To explore a user's page view history in more detail, locate their profile in the Profiles section of the dashboard.

This is most likely caused by being logged into multiple Slack workspaces. To resolve it, log out of all workspaces and then log back into only the one where you want to integrate RB2B. Alternatively, using an incognito or private browser window can bypass this issue without logging out of your other workspaces.

If you want to set up your Slack integration but you aren't the Slack workspace administrator, you can send your administrator the OAuth link to complete the setup for you.

Navigate to Integrations from the sidebar menu, locate Slack, and select Set up integration. Click the Copy Slack Auth Link button to copy the URL to your clipboard, then send it to your administrator with context about what you need them to do.

This simply means RB2B hasn't gone through the approval process to be listed in Slack's App Directory yet. Only apps that have completed that process receive the "approved" badge. There's nothing negative about it — we just haven't done it yet.

Yes. RB2B's Slack integration includes repeat visitor information. Users will receive a notification of a visitor's return visit once per day, detailing how many times they have been recorded visiting the site and the date of their first visit.

RB2B does not allow for the customisation of Slack notifications at the present time.

If your account suddenly stopped collecting profiles, it may be related to your trial of the Pro plan coming to a close. When the trial ended, if you did not choose a plan to continue using, your account would have been suspended for inactivity.

To turn it back on, go to the Plan Options page and select a plan — paid or free — to re-enable your service.

Connectivity problems might also cause disruptions. Check your Slack integration's active status and consider reconnecting it via the Integrations page.

If your account was recently disabled at the end of your trial period and you have since re-enabled it by choosing a plan, you'll also need to re-enable your Slack integration.

Visit the Integrations page, find Slack, and switch the grey toggle at the top right of the card to green. After reconnecting, verify your integration-related settings to ensure the correct profiles are being shared.

RB2B has minimal visibility into your Slack workspace. It can view the name, email domain, and icon for workspaces it is connected to. It has no read access to information within your Slack workspace and can only write to the channel of your choosing.

RB2B only sends net-new profiles with LinkedIn information to Slack. On the Profiles page, you'll find all visitor profiles, including repeat visitors and profiles that may lack user information. The Profiles page will therefore always have more profiles than those sent to Slack.

RB2B is designed to permit a single integration connection per account, meaning you can push data to only one selected Slack channel or conversation of your choice.

Yes, multiple RB2B accounts can be connected to the same Slack workspace, allowing notifications from all connected accounts to be pushed to the same channel. This ensures your team receives all visitor identification updates in a central location.

No. The Slack integration only sends net-new profiles identified after the integration is successfully connected. Previously identified users will not be sent.

No, the content within Slack notifications sent by RB2B cannot be customised at the present time.