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Script Verification Errors
Error: The website is running a different script. Please validate that the script is installed properly and try again.
Error: The website is running a different script. Please validate that the script is installed properly and try again.
Updated over a week ago

Error: The website is running a different script. Please validate that the script is installed properly and try again.

The good news is that we were able to detect an instance of the RB2B tracking script installed on your website.

Cause

The bad news is that the ID within the tracking script didn't match the ID of your account.

Check to see if the ID within reb2b.load("YOUR-UNIQUE-ID") that we're giving you matches the one that's appearing on your website. You'll find that the IDs are different.

99 times out of 100, this happens because a colleague already signed up for RB2B and installed the tracking script from their account on the website.

Solution

We recommend asking around the office to see who may have already signed up. It looks like their script is installed and tracking already.

Need to close out the account that you set up and have your user added to theirs instead? This article will help.

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