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Script Verification
Script Verification Errors
Error: We were unable to find the script on your website. Please ensure you have installed the script correctly.
Error: We were unable to find the script on your website. Please ensure you have installed the script correctly.
Updated over a week ago

Error: We were unable to find the script on your website. Please ensure you have installed the script correctly.

This error can be caused by any number of things. Below, you'll find the most common culprits.

Cause: Blocked by Cookie Acceptance Policy

This error can be caused if your website has a cookie acceptance policy that is preventing the script from running until such time as the user accepts the policy.

Solution

Ensure that you accept the cookie policies in the pop up to ensure that our tracking script runs.

Cause: Content Security Policies are preventing the script from running.

Check your console for this error.

Refused to load the script 'URL HERE' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-inline'

Solution

You'll need to add exceptions to your Content Security Policy to allow RB2B's tracking script to run. To obtain a list of exceptions, please contact RB2B support at [email protected].

Cause: Google Tag Manager Related

If you're using Google Tag Manager to publish our script it's likely one of two things that's causing it:

  1. The changes weren't actually published yet.

  2. Google Tag Manager updates can sometimes take a tiny bit of time to publish globally across their CDN.

Solutions

  1. Please ensure that you have published your changes per these instructions.

  2. Wait 5 minutes and try again. No, really.

Cause: Script Not Installed

The script simply hasn't been installed yet.

Solution

In this collection you'll find a series of installation guides for various platforms and methods. Please ensure that your script is added to your site and then try the verification process again.

Cause: Script Installed Improperly

The script has been installed improperly.

Solution

Check your console for JavaScript errors. If errors are present in the console, these articles will help guide you to a solution:

Cause: Misconfigured Google Tag Manager Filters

Misconfigured filters in Google Tag Manager are preventing the script from running anywhere.

Solution

If you have filters added to Google Tag Manager that limit the script to running on specific pages on your site, ensure that the filters are configured properly.

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