Upon creating your RB2B account, you automatically receive a 7-day complimentary trial of our Pro+ service, with no strings attached. This trial offers you access to all our premium features, integrations, and services at no cost. Unlike some services that require credit card information to start a trial, we provide this benefit immediately upon account setup without any need for payment details.
If you require additional time to explore our platform, you may request a trial extension, subject to eligibility and account status. Approved extensions temporarily restart the trial period, providing more time for evaluation.
Trial Extensions and Policies
RB2B allows eligible users to request trial extensions if they need additional time to evaluate the platform. However, only one extension is typically granted per account. The duration of the extension is determined on a case-by-case basis by our team.
When the Trial Period Starts
Steps to Start a New RB2B Trial
Create a New Account: To start a new trial for a different site or account, you need to create a new RB2B account. Ensure that this account is distinct from any existing accounts.
Obtain the Tracking Script: Once the new account is set up, retrieve the tracking script provided by RB2B.
Install the Script on Your Website: Add the tracking script to your website to enable RB2B to begin tracking visitors and providing insights.
Your complimentary trial of RB2B Pro starts when RB2B identifies the first visitor to your website. Simply installing the tracking script is not enough to trigger the trial; the system must detect and identify a visitor to activate the trial period. Note: If you use a testing tool to verify the script installation, the trial will not start until a visitor is identified, even if the tool does not immediately recognize the installation.
When the Trial Period Ends
At the end of the trial period, you will need to choose whether to downgrade to the Free plan or continue using the Pro+ plan by upgrading. If you do not choose, your account will be temporarily suspended until such time as you choose a plan to continue your service.
Staying on Pro+ After Your Trial
You can retain your feature of Pro+ during your trial period by subscribing using this method.
Trial Limitations
The only limitation on your account during the trial period is a collection cap of 1,000 profiles for the length of the trial. To remove the cap, please upgrade to Pro+.
FAQs for Trial Extensions
Can I request more than one trial extension?
RB2B generally permits only one trial extension.
What should I do if my integration does not work during the trial?
Ensure that the necessary conditions for integration functionality are met. Contact RB2B support if issues persist to inquire about a possible trial extension.
How do I know the duration of an extension?
Trial extensions are given by way of a second 7-day trial of Pro+.
What are the policies and features of the RB2B trial period?
The RB2B trial period offers users an opportunity to explore the platform's features before committing to a paid plan. Below, we outline the key policies and features associated with the trial period.
Overview of the Trial Period
The RB2B trial period lasts for 7 days and provides full access to all Pro+ features. This allows users to experience the platform's capabilities without any limitations during the trial period.
Policies on Trial Extensions and Restarts
Features Available During the Trial
During the 7-day trial, users have access to all the features included in the Pro+ subscription. This ensures that you can fully evaluate the platform's capabilities and determine if it meets your needs.