If you encounter issues with exporting CSV files from the RB2B dashboard, review the following common scenarios to find a solution.
Export Email States: "No Profiles for the Filter You Used"
If the email you receive says, "It looks like there were no profiles for the filter you used for the export."
Cause: This indicates that no profiles matched the filters or date range you selected.
Solution: Review the profiles collected during the chosen period on the Analytics page. Adjust the date range or filters and try exporting again.
Cannot Select Custom Range
At the present time, users do not have the ability to choose a custom date range for which to export profiles. They can, however, choose from the presets of: Today, Past 3 Days, Past 7 Days, Past 30 Days.
Cannot Generate an Export Greater Than 30 Days
At the present time, users do not have the ability to generate CSVs of profiles that were collected more than 30 days prior.
CSV Columns Missing FirstName LastName Data
If a row in the CSV export is missing values for FirstName and LastName, it's likely that the profile in question is a Company-Level profile. Company-Level profiles can be identified by having a value of Company
in the ProfileType
column of the CSV.