Does RB2B send repeat visitor data to BetterContact?
Does RB2B send repeat visitor data to BetterContact?
By design, RB2B only sends net-new profiles to your BetterContact integration at the moment of identification. This means that if there is a returning visitor to your website or a new contact navigates around your website, we do not update the contact in Samplead with new information if their contact has been previously sent.
Why did my BetterContact integration shut off?
Why did my BetterContact integration shut off?
If your BetterContact integration has shut off unexpectedly, it may be due to an error returned to RB2B, prompting our system to disable it to prevent further requests that would result in errors.
Before reactivating your BetterContact integration, please follow these steps:
Verify that the URL you have entered is correct.
Ensure that the recipient system is properly configured to receive the data.
Once these checks are complete, you can turn your BetterContact integration back on.
Does the BetterContact integration send profiles retroactively?
Does the BetterContact integration send profiles retroactively?
No, the BetterContact integration will only send net-new profiles that are identified the integration is successfully connected. Previously identified users will not be sent.