Does RB2B send repeat visitor data to Koala?
Does RB2B send repeat visitor data to Koala?
By design, RB2B only sends net-new profiles to your Koala integration at the moment of identification. This means that if there is a returning visitor to your website or a new contact navigates around your website, we do not update the contact in Koala with new information if their contact has been previously sent.
Why did my Koala integration shut off?
Why did my Koala integration shut off?
If your Koala integration has shut off unexpectedly, it may be due to an error returned to RB2B, prompting our system to disable it to prevent further requests that would result in errors.
Before reactivating your Koala integration, please follow these steps:
Verify that the URL you have entered is correct.
Ensure that the recipient system is properly configured to receive the data.
Once these checks are complete, you can turn your Koala integration back on.
Does the Koala integration send profiles retroactively?
Does the Koala integration send profiles retroactively?
No, the Koala integration will only send net-new profiles that are identified the integration is successfully connected. Previously identified users will not be sent.