Understanding and Managing URL Restrictions in RB2B
URL restrictions in RB2B allow you to control which pages or paths are included or excluded from visitor tracking. This article explains how URL restrictions work, common issues users face, and how to configure or disable them effectively.
Overview of URL Restrictions
The URL restrictions feature in RB2B filters visitor tracking based on specific URL slugs (path segments). By specifying slugs, you can include or exclude certain pages from tracking. However, it is important to understand the limitations and requirements of this feature:
URL restrictions work by matching the exact slugs you enter. For example, entering
/faqwill include or exclude URLs containing that slug, such asexample.com/faq.Wildcard formats, such as
/faq/*, are not supported. Entries must precisely match existing URLs.The tool applies restrictions across all subdomains and the root domain. For instance, entering
/careerswill apply to bothexample.com/careersandsub.example.com/careers. However, it cannot exclude an entire subdomain, such assub.example.com.
Common Issues and Misunderstandings
1. Wildcard Formats Not Working
If you attempt to use a wildcard format like /faq/*, it will not function as expected because the tool does not recognize wildcard entries. Ensure that your entries match the exact slugs of the URLs you want to include or exclude.
2. Subdomain Exclusions
The URL restriction tool cannot exclude entire subdomains. If you are seeing visitors from a specific subdomain, it is likely because the RB2B script is installed on that subdomain. To manage tracking for subdomains, you may need to adjust your script installation or use other methods.
Step-by-Step Solutions for Adjusting Restrictions
Adjusting URL Restrictions
Navigate to the URL restrictions settings in your RB2B account.
Review the list of included or excluded URLs.
Ensure that each entry matches the exact slug of the URL you want to include or exclude.
Save your changes to apply the updated restrictions.
Disabling URL Restrictions
If you want RB2B to identify visitors across all pages without restrictions:
Go to the URL restrictions settings in your RB2B account.
Remove all existing restrictions.
Save your changes. Once restrictions are removed, RB2B will track visitors across your entire site.
FAQs for Advanced Scenarios
Can I exclude an entire subdomain from tracking?
No, the URL restriction tool does not support excluding entire subdomains. Restrictions are applied based on URL slugs and affect all subdomains and the root domain.
Why isn’t my exclusion for a specific page working?
Check that the slug you entered matches the exact URL of the page. Wildcard formats like /faq/* are not supported, so entries must be precise.
How do I ensure RB2B tracks all pages on my site?
Remove all URL restrictions from the settings. This will enable RB2B to track visitors across your entire site.