When a script installed on your website is associated with the wrong account or a canceled account, it is essential to resolve this issue to ensure your website functions as intended.
Identifying the Problem
Scripts associated with incorrect accounts can lead to issues such as data tracking errors or misconfiguration of services linked to your website.
This typically occurs if a script from another account is mistakenly installed.
Steps to Fix an Incorrect Script
Locate the Problematic Script: Review the script installed on your website to confirm that it belongs to the wrong or a canceled account.
Access the Correct Script: Log in to your RB2B dashboard and navigate to the "Script Page." The correct script for your website will be available there.
Replace the Script: Remove the old or incorrect script from your website. Once done, copy and install the correct script from your dashboard onto your website.
Verify the Replacement: After installing the correct script, ensure it is functioning properly by testing its associated features or verifying implementation through your RB2B dashboard.
Important Note
Replacing an incorrect or outdated script ensures optimal website performance and avoids potential issues with account functionality.For further guidance, refer to RB2B's support center or contact customer service.