When you reach your collection cap, your RB2B tracking script will be disabled, and data collection will be paused. You’ll receive an email from our team notifying you of this change and providing instructions on how to resolve the issue.
RB2B Free Users
As a free user, you have a monthly collection limit of 200 profiles. If you reach this limit, consider upgrading to a Pro plan that suits your needs better. If you prefer not to upgrade, your collection limit will reset at the start of your next billing cycle.
RB2B Pro Users
If you’re a Pro user and reach your monthly collection limit, you have a few options to resume profile collection:
Increase Your Overage Limit: This allows you to collect more profiles at an additional cost, up to your set maximum.
Upgrade Your Plan: Move to a higher Pro tier with a larger monthly collection limit.
Wait for Reset: Your limit will reset when your billing cycle renews.
Important Note
If your collection limit is reached and your script is disabled, RB2B will not track your website visitors during this period. Visitors to your site during this pause cannot be retroactively identified once collection resumes.