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Can I upgrade my plan if I run out of credits mid-cycle?
Can I upgrade my plan if I run out of credits mid-cycle?
Updated over 5 months ago

Yes, you can upgrade your plan at any time during the cycle. The charges will be prorated based on the remaining days in the cycle.

Upgrading Your Plan Mid-Cycle

  • Visit the subscription page at https://app.rb2b.com/subscription.

  • Or, click "Plan Details & Billing" in your sidebar menu by first clicking the Account Details button then "Change Your Plan" in the middle of the Plan Details section.

Choose Your Plan

  • Paid Plan: Retain your favorite integrations and features and benefit from a higher monthly usage cap.

    • Payment Options: Choose a monthly rate with credits reallocated at the beginning of each billing cycle or an annual discounted rate with all credits for the year provided upfront.

Estimate Your Usage

  • A notice above the plan options will provide an estimate of your monthly credit usage to help you select the appropriate plan.

Select Plan

  • Choose your desired plan and click the Next button.

Review and Confirm

  • On the confirmation page, review your current plan and the new plan.

  • Set overages for credit usage:

    • Disable Collection: Stop collecting profiles when you reach your monthly cap until the next billing cycle.

    • Enable Overages: Continue collecting profiles and be billed for additional profiles collected. Set an upper limit on overages spending if you choose this option.

Billing Information

  • If you already have a card on file, it will appear in the Billing Details section.

  • To add or change the card, click Edit Billing Details.

    • Enter your credit card information, country, and postal/zip code.

    • Agree to the Terms and Conditions and acknowledge the Privacy Policy before saving the card.

    • Note: RB2B does not store your credit card information in-house; it is securely stored with our payment processor, Stripe.

Finalize Your Change

  • Click Confirm Plan Change at the bottom of the screen to finalize your upgrade.

  • This will end your free trial and subscribe you to RB2B Pro.

Enjoy your upgraded plan and enhanced features with RB2B!

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