We want to address the service interruption that occurred on Saturday, March 2nd, 2024 which affected our collection rates. Our team is committed to transparency and communication, and we wish to provide you with details about this incident.
Incident Overview
On March 2nd, we experienced an unplanned service interruption that impacted our collection rates. This disruption was unexpected and we understand the inconvenience it may have caused to our valued users.
Immediate Actions
Upon identifying the issue, our technical team promptly worked to diagnose and resolve the problem, minimizing downtime and restoring service as quickly as possible.
Preventative Measures
We are dedicated to preventing such incidents in the future. Our team is reviewing our systems and processes to enhance our monitoring and incident response strategies. We aim to fortify our infrastructure to prevent similar disruptions.
Future Communications
We believe in keeping our users informed. Should there be any planned changes or potential service impacts in the future, we will provide advance notice through our Service Updates & Announcements section.
We Value Your Feedback
Your trust and feedback are invaluable to us. If you have any questions, concerns, or feedback regarding this incident or any other aspect of our service, please feel free to reach out to our support team.
Thank you for your understanding and continued support.
Best regards,
The RB2B Team